Terms And Conditions

EXTENDED WARRANTY PROVIDER:

Hendrickson USA, L.L.C., through its Hendrickson Truck Commercial Vehicle Systems division (“Hendrickson”)

PROVIDER MAILING ADDRESS:

Hendrickson Truck Commercial Vehicle Systems
Warranty Administrator
800 South Frontage Road
Woodridge, IL 60517-4904

Telephone: 630-910-2800 | 866-755-5968 (Toll-Free in U.S. and Canada) | Fax: 630-910-2899

Email: Truck Warranty Administrator

PRODUCTS COVERED:

Hendrickson AIRTEK® NXT, AIRTEK®, AIRTEK® BUS/RV, SOFTEK® NXT, SOFTEK®, SOFTEK® BUS/RV, STEERTEK NXT™ High Capacity, COMFORT AIR®, ROADMAAX®, ULTIMAAX®, PRIMAAX® EX, FIREMAAX® EX, HAULMAAX® EX, HAULMAAX®, HN®, HN® FR, HAS™, and RT™/RTE™ suspension systems (each referred to as a “Suspension”). The Hendrickson Extended Warranty may be strictly limited to and/or exclude coverage of particular components for each respective Suspension. See the remainder of these Terms and Conditions and the Hendrickson Extended Warranty website here for the complete set of Extended Warranty limitations and/or exclusions applicable to each Suspension at the time of purchase of the Hendrickson Extended Warranty. Call Hendrickson at 630-910-2800 or 866-755-5968 (Toll-Free in U.S. and Canada) with any questions.

PURCHASE PRICE:

See the Hendrickson Extended Warranty website at hew.hendrickson-intl.com for Extended Warranty purchase prices applicable to each Suspension at the time of purchase of the Hendrickson Extended Warranty. Call Hendrickson at 630-910-2800 or 866-755-5968 (Toll-Free in U.S. and Canada) with any questions.

PRODUCT CONDITIONS:

This Hendrickson Extended Warranty offers optional warranty coverage for a single Suspension when:

• Properly installed and assembled by the subject vehicle original equipment manufacturer (“OEM”) on new production vehicle,
• Properly maintained in compliance with all applicable Hendrickson and vehicle OEM publications and instructions, and
• Used in recommended applications in the United States and/or Canada and within the rated capacities as described in all applicable Hendrickson and vehicle OEM publications and instructions.

WHEN TO PURCHASE AN EXTENDED WARRANTY:

Up to one year after the respective vehicle, as equipped with an applicable Suspension, is placed in service.

WHO MAY PURCHASE AN EXTENDED WARRANTY:

Applicable vehicle dealers, fleets, and end users operating in the United States and Canada.

COMMENCEMENT OF WARRANTY AND DURATION ("HENDRICKSON EXTENDED WARRANTY PERIOD")

Duration of Extended Warranty is optional and may be selected by purchaser from a variety of offered coverages (expressed in years). Coverage begins upon the expiration of the first year of the OEM’s standard warranty (“OEM Base”) and ends in the selected number of years thereafter (the "Hendrickson Extended Warranty Period"). See the Hendrickson Extended Warranty website at here for Extended Warranty optional number of years applicable to each Suspension at the time of purchase of the Hendrickson Extended Warranty.

OBLIGATION OF EXTENDED WARRANTY PROVIDER:

Hendrickson warrants that the Suspension will be free from defects in material and workmanship during the Hendrickson Extended Warranty Period. This Hendrickson Extended Warranty covers 100% of the cost of applicable repair/replacement parts and labor allowances as may be authorized by Hendrickson, and is subject to the conditions, exclusions and limitations herein.

For those warranty claims it authorizes, Hendrickson will pay a specified labor allowance, determined by the Hendrickson Technical Services Department, for the associated repair or replacement of a defective Hendrickson component.

EXCLUSIONS:

This Extended Warranty does not apply to alleged product problems resulting from:

• Improper installation
• Modifications not recommended or approved in writing by Hendrickson
• Accident, fire or other casualty
• Misuse or negligence including, but not limited to, overloading
• Operation beyond the rated capability of the Suspension, the suspension system or the vehicle to which such equipment and components are attached,
• Any Suspension parts that have been altered or repaired without the written consent of Hendrickson
• Lack of reasonable and proper maintenance.