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Privacy Policy

Effective November 1, 2011

About This Policy

This Policy describes Hendrickson USA, L.L.C.'s online privacy practices. It applies to the websites where this Policy is posted. These sites may include websites designed for mobile devices.

 

Information We May Collect

1. Contact information. For example, we may collect your name and email address. We may also collect your street address or phone number. We may collect other I.D. numbers like user names.

2. Demographic information. For example, we might collect information about your lifestyle or your buying preferences. We might also collect information about the vehicle(s) or related equipment you own or operate. Information we collect might include the makes and models. We might also collect serial numbers or in-service dates.

3. Payment information. For example, if you make purchases, we might collect your credit card information. Alternatively, we might work with third party payment processors to collect your information.

4. Other information. For example, we may collect information about the website browser you are using. We might also track the pages you visit or the third party websites from which or to which you go from our website. We may collect this information using the tracking or analytic tools. To control those tools, please read the "Your Choices" section.

 

How We May Collect Information

We may collect information directly from you. For example, we may collect information when you make an online purchase. We might also offer purchase incentives or conduct surveys. We may collect information as part of such programs.

We may collect information from you passively. For example, we may use common tracking or analytic tools like cookies and web beacons to track user behavior.

We may combine information we may obtain from other sources. For example, if you have purchased one of our products and then purchase an extended warranty, we may combine information we have obtained about you from different sources. We may also combine information about you that we learn from third parties, like vehicle manufacturers, with information we already have.

 

Use of Information Collected

We use information for our business purposes. These might include:

1. To process your requests and for related purposes. For example, we may use your information to respond to questions you may have about one of our products.

2. To tell you about new products and services. For example, we might send you updates about our websites or new products. We may also send you other information which we think you might find interesting. We may contact you using the contact information we have about you. We may also customize our website to show you products or information we think you would find interesting.

3. To operate our websites. For example we may use information we collect to analyze trends, to improve website layout, and to customize your experience with us. We may also use information to better understand our audience and our customers and their interests. We might also store any applicable passwords of registered website users or past website visitors. We sometimes work with third parties to help us with our website monitoring activities. Our monitoring may include tracking your online activities, either by ourselves or with the help of our vendors.

4. To serve our advertisements. We may hire vendors to conduct tracking that helps serve our advertisements on third party websites. In order to serve you with advertisements in which you may be interested, these vendors may track your behavior across multiple websites.

 

Information Sharing

We may share information:

Can you limit sharing?

 
 

With our corporate entities, affiliates, and subsidiaries.

No

 
 

With third parties who perform services on our behalf. For example, we may share information with vendors, or authorize them to collect information on our behalf. Some vendors may be located outside of the United States.

No

 
 

With any successor to all or part of our business. For example, if part of our business was sold we may sell our customer list as part of that transaction.

No

 
 

To government agencies or law enforcement. We may also share information with others if we think we are legally obligated, or to protect ourselves. For example, this may include disclosing information in response to subpoenas or investigative requests.

No

 
 

For other reasons as may be described to you.

Sometimes

 

Your Choices

You can opt out of marketing emails by following the instructions in any marketing emails you receive. To request changes to or to review your information, please send us an e-mail. We will process your request as required by law.

You can choose not to provide personal information. You can also configure your browser not to accept cookies. Since flash cookies do not reside in your browser, your browser settings will not affect them. To control flash cookies, you thus need to click here.

Any vendors we hire to assist us with serving our advertisements may from time to time use tracking or analytic tools to serve ads. If you do not want to be tracked online for interest-based advertising purposes, you can opt-out here.

If you configure your browser to block cookies, you may not be able to use certain features on our websites. Also, if you don't provide us with information you may not be able to participate in certain features, or some features may not work.

Your California Privacy Rights

If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make such a request, please send us an e-mail or write to us at the address listed below, Attn: Webmaster.

Security and Storage

We use technical and organizational security measures to protect our websites. We store information for as long as necessary to carry out the purposes described here. We will also store information for as long as we are required to legally.

While we use reasonable security measures, we cannot guarantee that the Internet or your computer or mobile device will be completely secure. We encourage you to take steps to protect yourself online. For example, do not share passwords with other people, and make sure that any online account information you may have remains secure.

About Children

Our websites are not created for children. We do not believe children are interested in our websites, and do not knowingly collect information from children under 18. If you are a parent or guardian and think we have information about your child who is under 13, please send us an e-mail or write to us at the address listed below, Attn: Webmaster. To learn more about how to protect your child online, visit the U.S. Federal Trade Commission's website and read the FTC's helpful information.

Links

Our websites may contain links to third party sites. If you click on one of those links, you will be taken to websites we do not control. This Policy does not apply to the information practices of such websites. You should read the privacy policy of other websites carefully. We are not responsible for such third party sites.

 

Where We Store Information

Our websites may be operated in the United States. If you are located outside of the United States, please be aware that information you provide to us may be transferred to the United States. Please also be aware that by using our websites and giving us your information, you consent to such transfer, and understand that the U.S. may not provide the same level of protections as the laws of your country.

 

Policy Updates

From time to time we may change our privacy practices. The latest version of this Policy will be posted here. If there is a material change to this Policy that we wish to apply retroactively, we will notify you and obtain your consent to the extent required by law.

 

How to Contact Us

If you have any questions about our privacy practices, you can email us or call us in the U.S. at 330-456-7288 or 866-743-3247. If you would prefer to write to us, our address is:

Hendrickson USA, L.L.C.
Attn: Webmaster
2070 Industrial Place S.E.
Canton, Ohio 44707-2641