The Hendrickson Truck Commercial Vehicle Systems Extended Warranty option is available to purchase up to one year after the vehicle is placed in service for the following suspension systems. To learn more about the full extended warranty terms and conditions that apply to this program, please click here.
- Peace of Mind - Stay at ease knowing any applicable repairs will not create unexpected out-of-pocket costs.
- Protection from Cost Inflation - Your Hendrickson Truck Commercial Vehicle Systems Extended Warranty coverage applies to your vehicle regardless of increases in parts or labor that are certain to occur over time. One simple payment now can save you substantial repair costs in the future.
- Genuine Parts - All replacement parts will be genuine Hendrickson parts, so you know your repaired vehicle will have the same outstanding quality it had when it was first purchased.
- Enhanced Resale Value - Your Hendrickson Extended Warranty coverage is transferable, enhancing the resale value of your vehicle.
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Save up to 97 pounds with AIRTEK. With a unique design that provides increased stability, improved ride and comfort, and reduced maintenance, AIRTEK is the industry’s first front air suspension and steer axle system.... read more
Capacity: 12,000 lbs. - 14,600 lbs.
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Save up to 85 pounds with SOFTEK’s unique monoleaf spring technology and STEERTEK NXT’s box-shaped fabricated front axle. SOFTEK’s advanced design builds on characteristics of a traditional mechanical sus... read more
Capacity: 12,000 lbs. and 12,350 lbs.
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With its rugged, weight efficient design, PRIMAAX® EX is a premium heavy-duty rear air suspension that delivers advanced suspension technology for the rigorous demands of vocational, severe-service, and heavy-haul ... read more
Capacity: 23,000 lbs. - 78,000 lbs.
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FIREMAAX® EX heavy-duty rear air suspension delivers the superb ride, stability, and handling required for fire and rescue vehicles. Combining a robust design with performance enhancing features, FIREMAAX EX prov... read more
Capacity: 24,000 lbs. - 62,000 lbs.
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Hendrickson’s HAULMAAX® is a premium rubber suspension designed for vocational applications where durability, lightweight and driver comfort are essential. HAULMAAX's innovative low-maintenance design utilizes ... read more
Capacity: 40,000 lbs. - 46,000 lbs.
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The HN® Series is designed to reduce weight and improve ride quality without sacrificing durability and stability in vocational applications. The VariRate® Spring System provides a unique balance between unloade... read more
Capacity: 40,000 lbs. - 52,000 lbs.
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RT™/RTE™ Series is a durable steel spring suspension with a legacy of over 85 years of reliability in the most severe applications. Hendrickson-designed springs provide a consistent spring rate for longer life ... read more
Capacity: 40,000 lbs. - 65,000 lbs.
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Claim Procedure
1. Prior to starting a repair, the repair facility must verify the vehicle is covered under a valid Hendrickson Truck Suspension Systems Extended Warranty.
2. The repair facility must contact Hendrickson and provide the 17-digit VIN, customer name, and suspension model.
3. Hendrickson will verify the extended warranty coverage and provide the repair facility with an authorization number to complete the repair.
4. If the failure is warrantable, the repair facility must complete the repair and file a extended warranty claim with Hendrickson
- If the Hendrickson Truck Suspension Systems Extended Warranty coverage was purchased through the vehicle manufacturer at the extended warranty claim must be filed through the respective vehicle manufacturer
- If the Hendrickson Extended Warranty coverage was purchased directly through Hendrickson, the repair facility should complete the Hendrickson Truck Suspension Systems Extended Warranty Claim Form and submit it via email or FAX along with a copy of the repair order
- If the suspension is under the base vehicle manufacturer's warranty suspension coverage, file the claim with the vehicle manufacturer
- NOTE:
The repair facility is required to hold the warranty material that is claimed to be defective for 45 days subject to Hendrickson evaluation. Failure to hold the material may result in partial or complete loss of coverage.
5. Hendrickson will reimburse the repair facility for parts and labor per the documented rates.
Extended Warranty Provider:
Hendrickson USA, L.L.C., through its Hendrickson Truck Commercial Vehicle Systems division (“Hendrickson”)
Provider Mailing Address:
Hendrickson Truck Commercial Vehicle Systems
Technical Services
800 South Frontage Road
Woodridge, IL 60517-4904
Telephone: 630-910-2800
866-755-5968 (Toll-Free in U.S. and Canada)
Fax: 630-910-2899
Products Covered:
Hendrickson AIRTEK®, SOFTEK®, PRIMAAX® EX, FIREMAAX® EX, HAULMAAX®, HN®, and RT™/RTE™ Series suspension systems (each referred to as a “Suspension”). The Hendrickson Extended Warranty may be strictly limited to and/or exclude coverage of particular components for each respective Suspension. See the remainder of these Terms and Conditions and the Hendrickson Extended Warranty website here for the complete set of Extended Warranty limitations and/or exclusions applicable to each Suspension at the time of purchase of the Hendrickson Extended Warranty. Call Hendrickson at 630-910-2800 or 866-755-5968 (Toll-Free in U.S. and Canada) with any questions.
Purchase Price:
See the Hendrickson Extended Warranty website at http://www.hendrickson-intl.com/warranty_truck/ext_warranty.asp for Extended Warranty purchase prices applicable to each Suspension at the time of purchase of the Hendrickson Extended Warranty. Call Hendrickson at 630-910-2800 or 866-755-5968 (Toll-Free in U.S. and Canada) with any questions.
Product Conditions:
This Hendrickson Extended Warranty offers optional warranty coverage for a single Suspension when:
- Properly installed and assembled by the subject vehicle original equipment manufacturer (“OEM”) on new production vehicle,
- Properly maintained in compliance with all applicable Hendrickson and vehicle OEM publications and instructions, and
- Used in recommended applications in the United States and/or Canada and within the rated capacities as described in all applicable Hendrickson and vehicle OEM publications and instructions.
When to Purchase an ExtendedWarranty:
Up to one year after the respective vehicle, as equipped with an applicable Suspension, is placed in service.
Who May Purchase an Extended Warranty:
Applicable vehicle dealers, fleets, and end users in the United States and Canada.
Commencement of Warranty and Duration ("Hendrickson Extended Warranty Period")
Duration of Extended Warranty is optional and may be selected by purchaser from a variety of offered coverages (expressed in years and miles/kilometers). Coverage begins upon the expiration of the first year of the OEM’s standard warranty (“OEM Base”) and ends in the selected number of years or miles/kilometers thereafter, whichever occurs first (the "Hendrickson Extended Warranty Period"). See the Hendrickson Extended Warranty website at here for Extended Warranty optional number of years or miles/kilometers applicable to each Suspension at the time of purchase of the Hendrickson Extended Warranty.
Obligation of Extended Warranty Provider:
Hendrickson warrants that the Suspension will be free from defects in material and workmanship during the Hendrickson Extended Warranty Period. This Hendrickson Extended Warranty covers 100% of the cost of applicable repair/replacement parts and labor allowances as may be authorized by Hendrickson, and is subject to the conditions, exclusions and limitations herein.
For those warranty claims it authorizes, Hendrickson will pay a specified labor allowance, determined by the Hendrickson Technical Services Department, for the associated repair or replacement of a defective Hendrickson component.
Exclusions:
This Extended Warranty does not apply to alleged product problems resulting from:
- Improper installation
- Modifications not recommended or approved in writing by Hendrickson
- Accident, fire or other casualty
- Misuse or negligence including, but not limited to, overloading
- Operation beyond the rated capability of the Suspension, the suspension system or the vehicle to which such equipment and components are attached,
- Any Suspension parts that have been altered or repaired without the written consent of Hendrickson
- Lack of reasonable and proper maintenance.