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Customer Survey


 
 
1. Please rate your experience in delivery of aftermarket service parts.:




2. How often do you experience delays in receiving service parts from Hendrickson Auxiliary? :




3. If experiencing delays, indicate how long delivery is typically delayed. :



4. Please rate the accuracy of your service parts orders in the past year.:




5. Please rate your experience in receiving pricing or quotation information from Hendrickson Auxiliary Customer Service.:




6. When calling Hendrickson Auxiliary’s Technical Support, how long do you wait on average to speak with a representative?:



7. Rate your experience with Hendrickson Auxiliary’s Technical Support.:




8. When submitting a specification guide for a new part number, how long does it take to receive a response from Technical Support?:




9. Rate the overall level of product satisfaction you have experienced with Hendrickson Auxiliary products. (1 most satisfied, 5 least satisfied):




Air Control Systems (Product satisfaction) 1 most satisfied, 5 least satisfied:




Air Springs - Lift and ride (Product satisfaction) 1 most satisfied, 5 least satisfied:




Air Disc Brakes (Product satisfaction) 1 most satisfied, 5 least satisfied:




Tie Rods (Product satisfaction) 1 most satisfied, 5 least satisfied:




V-Rods (Product satisfaction) 1 most satisfied, 5 least satisfied:




12. On average, how often do you service your Hendrickson products?:




13. In your opinion, which area could Hendrickson Auxiliary Axle Systems most improve? Select all that apply.: